Lesson 1Personal objectives and experience in presentingLesson 2What makes an effective presentation.Lesson 3Eye/Brain technique – Techniques to improve your eye contact with the audience and methods to reduce mind blockLesson 4Communication strategies – verbal and non-verbal techniques – what does your body language really say?Lesson 5Presenting techniques – face to face and via telephoneLesson 6How to appear and feel more confident in presentingLesson 7Vocal skills – how your tone can add impact to your messageLesson 8Understanding the audienceLesson 9How to involve the audienceLesson 10Dealing with difficult peopleLesson 11Questions are not a threat! – techniques on how to handle and prompt questionsLesson 12Adding impact with visual aidsLesson 13Effective structure of a presentation – breakdown of how to add impact through structureLesson 14Delivery of a team presentationLesson 15The importance of preparationLesson 16Feedback on observationsLesson 17Active participation and practice of skills learned throughout the course via presentationsLesson 18Presentations will be filmed for feedback