Lesson 1To enable participants to define assertiveness and identify its main characteristics.Lesson 2To build an understanding of the importance of assertive behaviour on ourselves and others.Lesson 3To encourage participants to reflect upon their current levels of assertiveness and practice techniques to enable them to improve their assertive behaviour in the workplace.Lesson 4To encourage participants to realise the frequency of negative thoughts and the impact of their ‘inner dialogue’.Lesson 5To help participants develop guidelines for dealing assertively with aggressive behaviour.Lesson 6To give participants greater confidence in making and refusing requests.