Lesson 1Your Role in Your Company FinancesWhat is Finance? Lesson 2Getting to Know the PlayersRecord Keeping Terminology • Accounting • GAAP • BookkeepingLesson 3The Balance SheetBalance Sheet Overview • Balance Sheet Terms • Assets and Liabilities • Fixed vs Current Assets • Lesson 4Liabilities and Equity Lesson 5Profit and Loss (Income) Statement• Service and Sales …
Category archives: Courses
Develop a Growth Mindset
Lesson 1Acknowledge and embrace imperfections.Lesson 2View challenges as opportunities.Lesson 3Try different learning tactics.Lesson 4Follow the research on brain plasticity.Lesson 5Replace the word “failing” with the word “learning.”Lesson 6Stop seeking approval.Lesson 7Value the process over the end result.Lesson 8Cultivate a sense of purpose.Lesson 9Celebrate growth with others.Lesson 10Emphasise growth over speed.Lesson 11Reward actions, not traits.Lesson 12Redefine …
Cultural Awareness and Diversity
Lesson 1Cultural Awareness and Diversity in Context Defining diversity – the importance of difference in the workplace Understanding preconceptions – how do they influence our interactions? What is cultural awareness and how does it work with diversity? Making the links to my roleLesson 2Defining Culture The links between values, attitudes and culture Development of the …
Present with Impact
Lesson 1Personal objectives and experience in presentingLesson 2What makes an effective presentation.Lesson 3Eye/Brain technique – Techniques to improve your eye contact with the audience and methods to reduce mind blockLesson 4Communication strategies – verbal and non-verbal techniques – what does your body language really say?Lesson 5Presenting techniques – face to face and via telephoneLesson 6How …
Microsoft Excel Foundation
Lesson 1Create a Table: Creating an Excel table from scratch. Wrapping text in cells. Formatting table content. Speed up data entry with AutoFill. Sorting columns.Lesson 2Inserting Functions: Inserting and managing function calculations. Using AutoSum to sum numbers. Inserting statistical calculations AVERAGE, MAX and MIN.Lesson 3Managing Rows and Columns: Inserting and deleting table rows and columns. …
Customer Service Excellence
Lesson 1Personal objectives for the course.Lesson 2Customer service knowledge check.Lesson 3The customer – supplier chain.Lesson 4Defining customer care standards.Lesson 5Customer focus groups – briefing and completion.Lesson 6Problem, complaint or opportunity.Lesson 7Excellence in customer relations.Lesson 8Leading by example.Lesson 9The importance of employee engagement and its influence on customer service excellence.Lesson 10Customer service behaviour.Lesson 11Development of a …