Methods of Communication and How Best to Use Them.Lesson 1What People Want – The five elements that the receiver of a difficult message needs satisfied and how to meet them.Lesson 2Structuring Your Message – Reviewing a set structure for delivering a message and how it works in practice.Lesson 3Using Internal Statements – Examining our internal statements and how our thoughts affect our actions. What to do to overcome this.Lesson 4Addressing Awkward Behaviours – Identifying why people act the way they do and establishing methods of managing difficult personalities.Lesson 5Preparation for Communication – A chance to use the skills learnt to prepare for communicating a difficult message.Lesson 6Communication Practice & Review – Practicing communicating a difficult message with peer review.